Information on terms and conditions of booking, payment and our guarantees
After you send your online booking
request, you will receive an automatic confirmation, from the booking system. The confirmation email will be send within a couple of days.
It contains not only all the payment information, but also a list of recommended gear, clothes and accessories, but also some useful travel tips and other important information.
Makes a 20% deposit of the total price of your requested program. After you complete your booking, you will receive our email confirmation and payment request for the 20% booking fee.
It is to be paid within 24 hours after you received our email.
Only after your confirmed deposit (booking fee) payment, your booking will be valid.
The remaining 80% of the program´s total price is to be paid due:
2 weeks prior our "Exclusive Mountain Mushing" program
1 week prior our "Outdoor Adventure Holiday" and "Spring Mushing & Outdoor Week"
at least 1 day prior our other programs
Half day and day tours and kennel visits can be paid in cash on the day of your arrival.
For your payment, you can choose two methods, whichever is more comfortable for you:
A. Bank Transfer or
B. PayPal secure online payment (all major credit cards accepted, or via your own PayPal account)
You will receive all the payment information and detaiils in our confirmation email, after we receive your booking request.
Please Note: All payment processing and/or bank fees are to be paid by the payee.
If you choose to pay the chosen program´s full amount in advance, instead of splitting it to deposit and remaining balance, you will not only save double bank or payment processing fees, but we will also give you a 1% discount on your total price. Please inform us, if you want to make the advance payment, so we can deduct this prepayment bonus from your payment.
Please Note: Prepayment bonus is available only on two-day or one week programs. Not on the room rental, half or one day tours.
In case you are purchasing a discounted/special offer program (for example "late season - last minute" or "early booking"), there will be no othe dicsounts or bonuses available, including the 1% prepayment discount.
If you cancel your reservation after you have paid your 20% booking deposit, you will not be refunded the booking fee.
If you cancel your reservation after you have already paid the remaining 80% of the program price, you will be refunded the 80%, but we will keep the 20% deposit for costs associated with your cancelation. Bank fees will be deducted from the returned payment.
Please Note: However, if we are able to fill your place on the program by another customer, we will return you the entire payment, minus bank feels
Your travel insurance should be able to cover the refunding of your deposit, lost to cancelation, in case of illness or injury.